Shipping Policy

Thank you for shopping with City Park General Trading. We are committed to delivering your orders safely, efficiently, and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information (where available).

Delivery Time

Estimated delivery times may vary depending on your location and product availability.

Standard Delivery

• Local Deliveries: 1–3 Business Days
• Regional Deliveries: 3–7 Business Days
• International Deliveries (if available): 7–15 Business Days

Delivery times are estimates and may be affected by courier services, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

From time to time, we may offer Free Shipping on selected products or qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive an email or SMS (where applicable) containing your shipment tracking details, allowing you to monitor your delivery status.

Delivery Requirements

To ensure successful delivery, please provide:

• A complete and accurate delivery address
• A valid contact number
• Any special delivery instructions (if required)

City Park General Trading is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Delivery Attempts

Our courier partners may attempt delivery more than once. If delivery cannot be completed after multiple attempts, the package may be returned to us.

Additional shipping charges may apply for re-delivery requests.

Damaged or Missing Items

Please inspect your order upon delivery.

If you receive:

• A damaged product
• An incorrect item
• A package with missing items

Please notify our customer support team within 48 hours of delivery, along with your order number and clear photos of the issue. We will investigate and resolve the matter as quickly as possible.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

• Public holidays
• Severe weather conditions
• Customs inspections
• High order volumes
• Courier service disruptions

We appreciate your patience and will keep you informed whenever possible.

International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable customs duties, import taxes, or additional charges imposed by the destination country unless otherwise stated.

Shipping Restrictions

Some products may have shipping restrictions based on:

• Product size or weight
• Local regulations
• Destination availability

If an item cannot be shipped to your location, we will contact you before processing your order.

Need Assistance?

If you have any questions regarding shipping, order tracking, or delivery, our customer support team is here to help.

We are committed to providing a smooth, reliable, and hassle-free delivery experience from checkout to your doorstep.

Thank You for Shopping with City Park General Trading

Your trust means everything to us. We look forward to serving you with quality products, fast delivery, and exceptional customer service.