Return & Refund Policy

Effective Date: July 24, 2026

At City Park General Trading, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused, unopened, and in its original condition.
• The product is returned with its original packaging, accessories, manuals, and invoice.
• The product is not damaged due to misuse, accidental damage, or improper handling.
• The return request is approved by our customer support team.

Products that do not meet these conditions may not be eligible for return or refund.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon delivery:

• Products that have been used, installed, or altered.
• Items with damaged or missing original packaging.
• Clearance, promotional, or final sale items.
• Gift cards and digital products.
• Personal care products opened after delivery.
• Products damaged by improper use or unauthorized repairs.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Once verified, we will arrange a replacement, repair, or refund as appropriate.

Refund Process

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We will gladly exchange eligible products if:

• The item is defective.
• The wrong product was delivered.
• The product has a verified manufacturing defect covered by the manufacturer's warranty.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product meets our return eligibility requirements.

Manufacturer Warranty

Most products are covered by the manufacturer's warranty. Warranty periods and coverage vary by brand and product.

Warranty does not cover:

• Accidental damage
• Misuse or negligence
• Unauthorized repairs or modifications
• Normal wear and tear

Please retain your purchase invoice for warranty claims.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
• We recommend using a trackable shipping service when returning products.

Need Assistance?

Our customer support team is always ready to assist you with returns, exchanges, warranty claims, or refund inquiries.

Please contact us with your order details, and we'll be happy to help.

Thank you for choosing City Park General Trading. We appreciate your trust and look forward to serving you again.